Returns & Refunds
Arcade Processing LLC d/b/a CardOutpost
Applies to physical graded cards purchased from shop.cardoutpost.com · Last updated: August 27, 2026
1. Your 30-day right to return
You may return any graded card bought from this storefront within 30 days of delivery for a full refund of the purchase price. You do not need to give a reason — a change of mind is enough.
Return shipping is on us. We issue a prepaid return label, so sending a card back costs you nothing.
2. Condition of returned cards
Graded cards must come back in the original sealed grading slab, undamaged. The slab is what carries the card's grade and certification, so a card that arrives back cracked, opened, re-cased or with a defaced label can no longer be sold as the item you bought.
- Do not open, crack or re-case the slab.
- Do not remove, cover or write on the grading label or its certification barcode.
- Return the card in the protective case and box it arrived in, where you still have them.
If a card comes back outside this condition we will contact you before doing anything, and will either return it to you at our cost or agree a partial refund with you. We will not quietly reduce a refund.
3. How to start a return
- Email support@cardoutpost.com with your order details and the certification number on the slab.
- We reply with a prepaid return label and the return address, normally within 1 business day.
- Repack the card as it arrived, attach the label, and hand it to the carrier.
- We confirm by email when the card reaches us and again when the refund is issued.
4. Refunds
Refunds are issued to your original payment method within 5 business days of the card arriving back with us. How long the money then takes to appear depends on your bank or card issuer.
Where the original payment cannot be refunded — a closed card, or an expired payment authorisation — we will agree an alternative with you before issuing anything.
5. Damaged, lost or incorrect items
Contact us within 7 days of delivery if your card arrives damaged, or if the card, the grade or the certification number differs from what you ordered. We will replace it or refund you in full, including any shipping you paid, and we cover the cost of returning the wrong item.
Every shipment is fully insured in transit. If a parcel is lost or arrives damaged, the claim is ours to make, not yours — tell us and we will resolve it. See the Shipping Policy for how cards are packed and insured.
6. Cancelling before dispatch
A card is credited to your CardOutpost inventory at purchase and only dispatched when you request delivery, so a delivery request can be cancelled at no cost any time before it ships. Email us and we will stop the shipment.
7. What this policy does not cover
This policy applies to physical graded cards bought from this storefront. It does not cover virtual packs, pack pulls, deposits or account balances on the wider CardOutpost platform — those are governed by the Shop Terms of Sale and the platform Terms of Service.
Grading opinions are the grading company's, not ours, so a card is not returnable on the grounds that you disagree with the grade it was assigned. It is of course still returnable under Section 1 for any reason within 30 days.
8. Questions
Email support@cardoutpost.com. We answer return requests before anything else.